Shop Terms of Sale
This document explains terms and conditions that apply when you purchase goods from our shop.
The following policies also apply when you use our shop, our:
- Terms and Conditions explain how you may and may not use our website, including our online shop;
- Copyright and Trademark Notice explains who owns the intellectual property on this site and how you may or may not use it.
Images of products on our website are for illustrative purposes only. We have endeavoured to display product colours accurately, but we cannot guarantee that your device will reflect the precise colour of any product.
If you are located in the UK, you may order online or by post. You may combine as many products as you wish in a single order.
Customers in Australia, Canada, Japan, New Zealand, the USA and European Union member states may order online, up to a per order product weight limit of 1.86Kg. If you wish to order more products, you may do so by either:
- Placing two or more separate online orders; or
- By downloading, completing and emailing an overseas order enquiry form to us.
Overseas customers from any country not listed above may order by downloading and emailing an overseas order enquiry form to us.
On receipt of your overseas order enquiry form, we will contact you with a quote for postage and packing for your consideration and approval. If or when you approve the shipping charge your enquiry will become an order.
Accepting your order
Our acceptance of your order takes place when we email or otherwise write to you to accept it. At this point a contract will exist between us.
If we are unable to accept your order we will tell you when you try to place it or as soon as possible thereafter. We will not charge you for any order we cannot fulfil. We will reimburse any payment you have made to us for the product and its shipping as rapidly as possible.
Price and payment
The price of each product is the price displayed on the website order pages at the time you place your order. All prices are in GBP (£). Product prices do not include delivery charges.
We accept online payment via Paypal. Paypal’s service lets you pay either using your existing Paypal account, or as a guest using your own credit or debit card.
UK customers may pay by cheque when ordering by mail. Cheques must be crossed and made payable to “Arthur Ransome Trust”.
Overseas mail order enquiries should be sent without payment. We will email a Paypal invoice to you after you have approved our quote for postage and packing.
All goods and postage & packing charges must be paid in full before we dispatch your goods.
Overseas customers’ orders may be subject to customs duties or other taxes on import into your home country. You are responsible for paying any and all of these fees. We advise you to contact your local customs authorities for advice before placing your order, if you require further information.
We aim to process and dispatch orders within 1 business day of receiving payment. You should, however, be aware that our shop is not staffed every day. It may also be closed for reasons beyond our control. On these occasions processing and dispatch will be delayed.
We use Royal Mail, whose standard delivery targets are:
- UK: 3 business days;
- EU: 3-5 business days;
- North America, Australasia and Japan: 5 – 7 business days.
Overseas orders may be subject to customs clearance delays. These are beyond our or our carrier’s control.
Given the variables listed above you should allow up to 28 days for delivery, counting from the day we accept your order in writing.
Cancelling your order
Right to cancel
You have the legal right to cancel your order without giving any reason. You can do this before we dispatch your order, or within 14 days of you (or a third party other than the carrier who you have nominated to receive your order) acquiring physical possession of the goods.
To exercise the right to cancel you must inform us, Arthur Ransome Trust, 7, The Bungalows, Esh Winning, Durham, DH7 9PD, United Kingdom, +44 191 373 6312, email@example.com, of your decision to cancel this contract by a clear statement (eg a letter sent by post or email). You may use this model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
- 14 days after we receive back from you any goods supplied, or
- (if earlier) 14 days after the day you provide evidence that you have returned the goods.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to cover the costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Law and jurisdiction
These terms of sale are governed by English law and any disputes relating to them will be subject to the jurisdiction of the courts of England and Wales.
Changes to these terms and conditions
These terms of sale were updated with effect from 9 July, 2018.
We may update them from time-to-time. This may be because of a regular review, because we become aware of ways in which they can be clarified or improved, or in order to comply with changes in legislation.
How to contact us
Please do get in touch if you have any questions about our shop terms of sale. You can do so by:
- Email (link) at firstname.lastname@example.org
- Or by writing to: Arthur Ransome Trust, 7 The Bungalows, Esh Winning, Durham, DH7 9PD.